FREQUENTLY ASKED QUESTIONS

Most of our products might require a permit depending on your location.

We have factory trained professionals to install your system.

You do not need an architect or designer. A professional design will be included in your proposal.

• Our professional consultant will be spending time with you on site to understand your needs and wants.
• We will present you with a professional proposal.
• Proposal acceptance by customer and deposit to place the order.
• Final & detail measuring.
• Final approval by the customer.
• Order placed.
• System arrival and installation.

The manufacturing lead time is typically 2 to 4 weeks depending on the project size and complexity. This does not include the time for transportation or obtaining any required permits.

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Yes, the Encore Pergola systems have been fully tested to ensure it meets the most stringent standards, such as hurricane conditions. Each product has its own technical specifications.

Yes, Encore Pergola Systems have been designed and manufactured to withstand the most varied of climate conditions: mountains, coast, adverse weather, hurricanes, etc.

Please contact us to schedule a visit for one of our professional consultants.